Privacy policy

Privacy Policy

Terms and Definitions:
Company refers to Crazy Panda Rus, a commercial corporation that is a legal resident of the Russian Federation, and Crazy Panda Limited, a commercial corporation that is a legal resident of the Republic of Cyprus.

This Privacy Policy applies to Company’s owned and operated games, websites and related products (“Products”). All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice in the Products, prior to the change becoming effective. Your continued use of the Products after the effective date will be subject to the new Privacy Policy.

This Policy may use terms and definitions as set out in the End User License Agreement, which this Policy and Game Rules (Appendix 1 to the EULA) constitute an inherent part of. The EULA and its Appendices together with this Policy are public documents and are available to any Internet user.

This Privacy Policy explains:

  • What information of yours will be collected
  • The ways we collect personal data about you and how the information will be used, and
  • How you can control the collection, correction and/or deletion of information
  1. Information we may collect

User-Provided Information:

  • Name, Nickname and email address, profile information (e.g. profile photo)
  • Your messages to the Products (such as chat logs and user support tickets)

Automatically Collected Data:

  • IP address or other device address or ID
  • web browser and/or device type
  • Data we collect with cookies and similar technologies (see more below)
  • General location data and
  • Precise geo-location data (GPS, with your consent)
  • Data about your use of the Products, such as gameplay data and your interactions with other users inside the Products
  • Data about your account and game progress

In most cases, we also create a Company-specific ID for you when you use the Products.

Information From Other Sources

We may obtain information, including Personal Data, from third parties and sources other than the Products, such as our partners and advertisers:

  • Data we receive if you link a third party tool with the Products (such as Facebook, WeChat or Google)
  • Demographic data (such as to determine the coarse location of your IP address)
  • Data to fight fraud (such as refund abuse in games or click fraud in advertising)
  • Data from platforms that the games run on (such as to verify payment)
  • Data for analytics, advertising and research purposes, such as information about third-party apps on your device, so we can provide you better Products.
  1. How we use the information we collect

Operations, Improvements, Communications:

We use the information

  • To operate, maintain, enhance and provide all features of the Products
  • To provide the products and information that you request
  • To respond to comments and questions
  • To provide support to users of the Products
  • To understand and analyze the preferences of users, to improve the Products, and to develop new products, feature, and functionality

Cookies And Tracking Technologies

We use automatically collected information and other information collected on the Products through cookies and similar technologies to:

  • personalize our Products
  • provide customized advertisements, content, and information
  • monitor and analyze the effectiveness of the Products and third-party marketing activities
  • conduct research
  • With your consent, we may process your data for additional purposes, such as using your GPS location to show you local events
  1. To whom we disclose information

Other Players And Users

Any personally identifiable information you elect to make publicly available in our Products will be available to others.

Our Partners Working for Crazy Panda

We limit the information provided to our partners to that which is reasonably necessary for them to perform their functions to provide the Products, such as hosting, user support, advertising, analytics and fraud prevention.

Law Enforcement And Public Authorities

We may disclose your information if required to do so by law, in response to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to

  • comply with applicable laws and the reasonable requests of law enforcement
  • to enforce our EULA or to protect the security or integrity of our Products
  • to exercise or protect the rights, property, or personal safety of Company, our users or others.

Advertising And Social Media Partners

The Products include features from our partners, such as social media interaction tools and in-game advertising. Your interactions with these features are governed by the privacy policy of the company providing it.

  1. Data Transfer

Our Products are global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers to the USA.

 

  1. Your Choices And Rights

Opt-Out Of Commercial Communications And Other Direct Marketing

You may opt-out of receiving marketing emails from us by following the instructions in such communications.

Opt-Out Of Targeted Advertising

You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting “limit ad tracking” (Apple iOS) or “opt-out of interest based ads” (Android). For more information, see also: http://crazypanda.ru/eng/opt-out.

Access, Correction, Deletion

If you want to know about your Personal Data that we store, write us an email with the title “Access Personal Data” at dpo@crazypanda.ru, and within 30 days in a reply letter we will provide you with a list of your Personal Data that we have, and we will answer your further questions.

If you want to correct your Personal Data that we store, write us an email with the title “Correct Personal Data” at dpo@crazypanda.ru, and indicate in its text what your Personal Data you want to correct and the relevant information. We will correct your Personal Data within 30 days and send you an updated list of your Personal Data in a reply letter.

If you want us to delete your personal data that we store, write us an email with the title “Delete Personal Data” to dpo@crazypanda.ru. We will then reach out to you in the matter of 30 days, will send you instructions on how to confirm your identity, and then remove all your Personal Data. WARNING: after that you will not be able to restore your in-game account and in-game purchases.  

 

Cookies And Similar Technologies

You can disable cookies in your browser settings, but some parts of the Products may then not function properly.

 

  1. How Do We Protect Your Data

Security Safeguards

We take all the necessary and sufficient measures, organizational and technical, to protect your Data from unlawful and/or accidental access, destruction, amendment, blocking, copying, distribution, and any other unlawful actions by any third party.

This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Data.

If you have any questions about security on our Site, you can contact us at support@crazypanda.ru.

If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable laws of the Russian Federation and international legislation.

Data retention

We retain your data for as long as your account is active or as needed to provide you the Products. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

Age Limits

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Products. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13 and without verifiable parental consent, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.

 

  1. Contact Us

If you have any questions about this Privacy Policy, data protection, please contact us at support@crazypanda.ru, or send mail to:

Name of the controller: Crazy Panda Rus LLC

Address: Leninskaya Sloboda, 26, 5th floor, office XXV, room 19, 115280 Moscow, Russia